Using FTP

Anyone who is a reqular file uploader will have used an FTP based process in the past. By downloading an FTP client, you can login, upload and manage your space, delete or re-name folders on the space. Register for a unique username and password to access your own secure upload space.

To apply for your own unique FTP login details, you simple need to drop us a basic e-mail.
Be sure to mention:

  • Your full name
  • Company name (if you have one)
  • Daytime telephone number (just in case)

Send the email to:

To use an FTP server efficiently its important to use a good FTP client software to keep tabs on your file upload progress and inform you of any errors.
There a many choices out there, but we recommend FileZilla, because it has a version for all operating systems. You can choose your OS version below, and then download and install the software. There are user instructions on the next tab, should you need any help.

download filezilla osx

Intel Mac Version
If you use a modern MAC machine that used intel technology, then download this version. Requires OS X 10.5 or newer

download filezilla osx

PowerPC G4 Mac Version
If you use an older MAC machine, then download this version. Requires OS X 10.5 or newer

download filezilla osx

Windows Version
For Windows users, then this is your version. Windows XP, Vista and Windows 7 are supported in both 32 and 64 bit.

Prepare your files

Before you start sending files for printing, make sure they are prepared and labelled in the correct way. After all, we need to know what size, paper surface and how many copies etc.
Read our instructions if in doubt

Connecting to an FTP server

To connect to an FTP server:

  • Enter the address of the server into the host field of the Quickconnect bar (
  • Enter the port of the server into the port field if it is not the default port (21).
  • Enter the username and password we sent you, into the corresponding fields.
  • Click on Quickconnect or press Enter to connect to the server.

Please notice that the Quick Connect is for... quick connections - so there is no way to edit the quick connections list which stores the last 10 entries. To store FTP server names you should use the Site Manager, instead.

Quick Connect is good for testing the login info before making a site manager entry. Once you connect, you can choose File -> "Copy current connection to Site Manager..." to make a permanent entry. It is usually best to check your login info with Quick Connect before making a permanent entry.

Navigating on the server

After a successful connection attempt, a blank space appears on the right side of the main window. This is the empty space for you to drag/ upload your files.

Navigating on your machine

Navigating on your machine works almost like navigating on the server. The current local directory and the local directory tree are displayed on the left side of the main window by default.
Navigate your local directories to find the files you wish to upload.

Directory Comparison

To quickly see differences between files on the local machine and the server, choose View > Directory Comparison, and choose either "compare file size" or "compare modification time." (You also hide identical files by checking that option.) Then choose "Enable."

You will now see colour-coded differences between copies of the same file on the different machines.

Transferring files

You can upload a file by double-clicking on it. It will be added to the transfer queue and the transfer starts automatically. To transfer directories and/or multiple files, select them and right-click the selection. Then you can click on Upload in the popup menu.

Let us know you have uploaded

Once your upload is complete you may want to add more images, rename folders or files. You may also want to upload some files now, then some later. This is all fine, but once you are finished, you need to let us know, so sent us an email to, and we will access your space and remove the files, ready for processing.

You will also receive an e-mail from us letting you know we have processed your order.